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Harnessing AI Automation for Corporate Resilience

Updated: Dec 11, 2023

Harnessing AI Automation for Corporate Resilience

Given today’s exponential speed and growth of AI solutions, it is critical for leaders to evaluate where their organization stands and where they need to be to stay resilient into the fast-approaching future.

This vision and strategy should be communicated to all employees and stakeholders.

In this article, I present various paths to implementing an AI leadership structure and holistically incorporating AI throughout the organization.  The use cases applicable to each organization will vary based on solutions they seek and value to be generated. 

Stage 1: Laying the Foundation for AI Integration

Establishing AI Leadership and COE: The teams should include representatives from all areas of the organization that AI will impact. The team's responsibilities should include setting AI priorities, managing AI projects, and ensuring that AI is used in a responsible and ethical way.

Employee Knowledge Development: The company offers workshops and online courses on AI basics and data analytics for its employees, ensuring that even non-technical staff understand the impact of AI on their work.

Creating an AI-Friendly Culture: Regular leadership town hall meetings are held to discuss AI's role in the company, addressing employee concerns and highlighting successful AI-driven initiatives.

Communicating AI's Benefits and Risks: Through internal communications, forums newsletters and training sessions, the company keeps staff informed about the benefits of AI while also discussing challenges like ensuring data privacy.

Stage 2: Planning and Strategizing for AI Deployment

Defining AI Vision and Strategy: It is critically important that business strategy is fully aligned with new AI Strategic direction and its tactical execution.  For example; as the company envisions AI as a key driver in automating operational planning and monitoring, tying this vision to its broader operational goals.

Executive Sponsorship and Commitment: The CEO publicly endorses the AI initiatives, allocating a significant budget for AI projects and research.  The adequate allocation of resources, from human to budgetary is vital for success of AI initiatives.

Identifying AI Use Cases: Building of relevant use cases, starts with each department identifying an opportunity or challenge to use AI for operational efficiencies, product improvements, better recommendations on their online platform, and aiming to increase sales and customer engagement.

Data Preparation and Accessibility: The IT and Data team, along with guidance from business domain experts ensuring that data is accessible, clean, and properly labeled for AI training. Develops processes to collect, preprocess, and curate data, taking into account ethical considerations and avoiding biases.

Risk Assessment: The IT department conducts a thorough risk analysis of proprietary or open source AI systems, focusing on data security and the potential for advesarial outcomes, and develops strategies to mitigate these risks.

Stage 3: Developing and Implementing AI Solutions

Building a Dedicated AI Team: Establish a cross-functional team, work with external advisors and establishes recruitment of data scientists and AI specialists to form an in-house team. Leverage your AI team to continuously develop and deploy AI models and systems.

Starting Small - Pilot: The company starts its AI journey with addressing a targeted pilot problem that can yield a significant user or customer-facing improvements, for example, by implementing a simple chatbot on its website to handle basic customer inquiries, reducing the load on human customer service agents.  

Data Infrastructure and Governance: It invests in its infrastructure improvements, such as cloud-based storage and processing capabilities while establishing strict data governance policies to ensure quality, privacy, and compliance.

Collaboration and Integration: Foster collaboration between the AI team and other departments. AI should be integrated into existing workflows and systems to maximize its impact. This may involve developing APIs, integrating AI into software applications, or creating AI-powered tools and platforms.

Continuous Monitoring & Improvement: For AI models to perform well it requires a continuous improvements. AI models need to be continuously monitored, evaluated, and updated to ensure their effectiveness and adaptability to changing conditions.

Stage 4: Ethics, Monitoring, and Long-term Planning

Ethics and Transparency: The company establishes an AI ethics committee to oversee AI initiatives, ensuring they comply with ethical standards and regulations, and are transparent about how customer data is used.

Training and Upskilling: Ongoing training and knowledge upskilling programs are introduced for employees to learn advanced AI skills, enabling them to work alongside AI systems more effectively.

Monitoring and Measuring Success: Key performance indicators (KPIs) are set for AI projects, from improved customer satisfaction scores, reduced inventory waste, to measured operations efficiencies impact.

Financial and Strategic Assessment for Future Investments: The company performs a cost-benefit analysis of AI initiatives against long-term goals, like entering new markets or launching new product lines.

Expert Advisory & Consultation: External AI consultants and advisors are brought in to provide clarity and continuous insights on emerging AI trends and help refine the company's long-term AI strategy and execution.

In conclusion, successfully integrating AI into a business is a transformative journey that requires multi-stages approach of strategic planning, development, and ethical considerations. 

By embracing this journey, businesses can unlock new potentials and sustain long-term growth. Ready to embark on your AI journey? 

About the Author

Ariana Smetana Fractional Chief AI Officer

Ariana Smetana

Fractional Chief AI & Innovation Officer

Ariana is a transformative leader in technology advisory, expertly merging C-level knowledge with cutting-edge digital & AI trends and applications. Her strategic approach revolutionizes business operations, driving efficiency and innovation. Ariana is the ideal partner and advisor for CEOs seeking to lead in the upcoming AI era.

Read Ariana’s bio

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